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This hook addresses the critical growing need among health care administrators and practitioners to measure the effectiveness of quality improvement efforts. The authors' straightforward discussions of data collection, variation, and process improvement incorporates "the voice of the customer" as a key element driving the improvement of processes and outcomes. The core of the book is a set of twelve case studies that show how to apply statistical thinking to health care processes.
| ISBN | 0527762938 | | Pages | 208 | | ISBN13 | 9780527762933
(What's this?) | | Volumes | 001 | | Publisher | Productivity Press | | Weight (grammes) | 454 | | Imprint | Quality Resources | | Published in | Oregon | | Format | Paperback | | Height (mm) | 229 | | Publication date | 01 Dec 1995 | | Width (mm) | 190 | | Library of Congress | RA399.A1 C | | Spine width (mm) | 14 | | DEWEY | 362.10684 | | Academic level | Postgraduate, General | | DEWEY edition | DC21 | |
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| | | List of Figures | | | | | | List of Tables | | | | | | Foreword | | | | | | Preface | | | | | | Acknowledgments | | | | Ch. 1 | | Planning Your CQI Journey | | 1 | | Ch. 2 | | Preparing to Collect Data | | 13 | | Ch. 3 | | Data Collection | | 27 | | Ch. 4 | | Understanding Variation | | 43 | | Ch. 5 | | Using Run and Control Charts to Analyze Process Variation | | 53 | | Ch. 6 | | Control Chart Case Studies | | 79 | | Ch. 7 | | Developing Improvement Strategies | | 151 | | Ch. 8 | | Using Patient Surveys for CQI | | 165 | | App | | Formulas for Calculating Control Limits | | 183 | | | | References | | 187 | | | | Index | | 189 |
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