Operations and Process Management

Everyone manages processes ...Everyone is an operations manager "...integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings." --Par Ahlstrom, Professor of Operations Management, Chalmers University of Technology "This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas." --Dr. Alison Smart, Manchester Business School, University of Manchester "This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life." --Stephen Disney, Cardiff Business School Written by best-selling authors in their field,Operations and Process Management 2einspires a critical and applied mastery of the core principles and processes fundamental to managing business operations. Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the fully updated accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced.

ISBN 0273718517   Pages 568 ISBN13 9780273718512 (What's this?)   Volumes 1 Publisher Pearson Education Limited   Weight (grammes) 1252 Imprint Financial Times Prentice Hall   Published in Harlow Format Multimedia Item   Previous ISBN 9780273684268 Publication date 08 Dec 2008   Height (mm) 265 Library of Congress 2008039182   Width (mm) 195 DEWEY 658.5   Spine width (mm) 23 DEWEY edition DC22   Academic level Professional / Scholarly

		Guide to case studies in the book and on CD
		Preface
		Guided tour of the book
		Guided tour of the CD
1		Operations and processes		1
2		Operations strategy		33
3		Supply network design		65
4		Process design 1 - positioning		105
5		Process design 2 - analysis		135
6		Product and service design processes		179
7		Supply chain management		209
8		Capacity management		245
9		Inventory management		277
10		Resource planning and control		309
11		Lean synchronization		347
12		Quality management		383
13		Improvement		423
14		Risk and resilience		463
15		Project management		495
		Index		531

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