Organizing for Quality

This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven leading hospitals give an international, evidence-based outlook that focuses on both the organisational and cultural processes of quality improvement. Implication for research and practice are considered, and a checklist of possible challenges has been drawn up to help identify any 'gaps' in initiatives. Healthcare policy makers and shapers including hospital chief executives and NHS directors will find this book enlightening, as will healthcare quality improvement and service development researchers and professionals. Clinicians with an interest in quality improvement will also find much of interest.

ISBN 1846191513   DEWEY 362.1068 ISBN13 9781846191510 (What's this?)   DEWEY edition DC22 Publisher Radcliffe Publishing Ltd   Pages 272 Imprint Radcliffe Publishing Ltd   Published in Oxford Format Paperback   Academic level Professional / Scholarly Publication date 25 Jan 2008

		The Nuffield Trust
		List of figures, tables and boxes
		Glossary
		Reader's guide
1		Introduction		1
2		The art, the science, and the sociology of improvement: San Diego Children's Hospital		15
3		Organizational and professional identity: crisis, tradition and quality at the Royal Devon and Exeter NHS Foundation Trust		35
4		Organizational learning and sustained improvement: the quality journey at Cedars-Sinai Medical Center, Los Angeles		57
5		Building a system of leadership for quality improvement: a Dutch hospital in pursuit of perfection		83
6		Smart socio-technical design in healthcare organizations: sustaining quality improvement at the Luther Midelfort Mayo Health System		101
7		Empowering quality: demonstration and democratization at the Peterborough and Stamford Hospitals NHS Foundation Trust		119
8		Mobilizing for quality: the case of an HIV/AIDS treatment center in Albany, New York		145
9		A practitioner's codebook for the quality journey		167
10		Towards a process model of organizing for quality		187
11		Journey's end: epilogue and final reflections		203
Annex 1		Achieving and sustaining healthcare quality: a codebook for quality and service improvement		211
Annex 2		Codes, labels and shorthand descriptions		231
		References		233
		Index		247

'Not only does the book provide interesting findings, it also highlights the qualitative research methodology and how effective this type of research can be...a valuable addition to any healthcare professional's tool kit.' HELEN EWING, DHSc, MN(A. T. STILL UNIVERSITY)

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