|
|
Hendrie Weisinger
ISBN: 9780814404836
Format: Paperback
Publisher:Amacom
Write a review
The ability to give and take criticism in a positive fashion is crucial to business success. This volume shows the reader how to transform criticism from a negative, relationship-damaging encounter to a positive, motivating, mutually beneficial experience for both parties.
Some people just can't take criticism. And some people just can't give it -- not in a positive, motivating, mutually beneficial manner, anyway. That's too bad, because criticism is essential to many aspects of business, such as performance appraisals, quality control, and team functioning, to name a few. This empowering book helps readers take the sting out of criticism -- and transform it from a destructive, demoralizing disaster into an energizing, educating experience that builds relationships and increases individual and organizational success. Using real-life scenarios and the author's 21 tips to positive criticism, readers will learn to: Think of criticism as a positive thing -- Become strategic criticizers and develop their skill in using the power of positive criticism -- Stay cool, calm, and collected when giving or getting criticism -- Criticize their boss -- without getting fired, and more.
| ISBN | 0814404839 | | DEWEY edition | DC21 | | ISBN13 | 9780814404836
(What's this?) | | Pages | 150 | | Publisher | Amacom | | Volumes | 1 | | Imprint | Amacom | | Weight (grammes) | 338 | | Format | Paperback | | Published in | New York | | Publication date | 30 Sep 1999 | | Height (mm) | 230 | | Non-book description | xvi, 184 p. ; | | Width (mm) | 155 | | Library of Congress | BF637.C74 | | Spine width (mm) | 16 | | DEWEY | 658.3145 | | Academic level | Professional / Scholarly |
|
| |
Part 1 Befriend criticism: criticise strategically; be improvement oriented; protect the self-esteem; choose the right words; criticise your criticisms; involve your recipient; remember the merits - without the "but"; tell them what you want; be timing-oriented; use questions socratically; when words don't work; use your actions; use your expectations; acknowledge its subjective; put motivation in your criticism; use their world; follow up, follow up, follow up; know your criteria for criticising; listen to yourself; stay cool, calm, and collected; tips in action. Part 2 Frequent, challenging, and difficult criticism situations: so you're afraid to criticise your boss? the wrath of criticism; it's personal, not business; criticism among equals; in the line of fire; criticism groups; "I lost it in the sun"; when the customer isn't right; "that's a terrible idea", "it won't work"; "nobody cares"; when you're the fall guy; friendship harassment; when criticism is ethical; I heard it through the grapevine; I knew him when. Appendix: the criticism inventory (TCI).
|
|
|
|
|
Enlarge
