Process Innovation

Today's business environment demands significant changes in the way we do business. Simply formulating strategy is no longer sufficient; we must also design the processes to implement it effectively. The key to change is process innovation, a revolutionary new approach that fuses information technology and human resource management to improve business performance. The cornerstone to process innovation's dramatic results is information technology - a largely untapped resource, but a crucial enabler of process innovation. In turn, only a challenge like process innovation affords maximum use of information technology's potential. Davenport provides numerous examples of firms that have succeeded or failed in combining business change and technology initiatives. He also highlights the roles of new organizational structures and human resource programs in developing process innovation. Process innovation is quickly becoming the byword for industries ready to pull their companies out of modest growth patterns and compete effectively in the world marketplace.

ISBN 0875843662   Pages 352 ISBN13 9780875843667 (What's this?)   Volumes 1 Publisher Harvard Business School Publishing   Weight (grammes) 708 Imprint Harvard Business School Press   Published in Boston Format Hardback   Height (mm) 238 Publication date 01 Nov 1992   Width (mm) 160 Library of Congress HC79.I55D3   Spine width (mm) 30 DEWEY 658.1   Academic level General DEWEY edition DC12A

		Preface
		Introduction
Ch. 1		The Nature of Process Innovation		1
Pt. I		A Framework for Process Innovation
Ch. 2		Selecting Processes for Innovation		27
Ch. 3		Information Technology as an Enabler of Process Innovation		37
Ch. 4		Processes and Information		71
Ch. 5		Organizational and Human Resource Enablers of Process Change		95
Ch. 6		Creating a Process Vision		117
Ch. 7		Understanding and Improving Existing Processes		137
Ch. 8		Designing and Implementing the New Process and Organization		153
Pt. II		The Implementation of Innovative Business Processes
Ch. 9		Process Innovation and the Management of Organizational Change		167
Ch. 10		Implementing Process Innovation with Information Technology		199
Pt. III		Innovation Strategies for Typical Process Types
Ch. 11		Product and Service Development and Delivery Processes		221
Ch. 12		Customer-Facing Processes		243
Ch. 13		Management Processes		275
Ch. 14		Summary and Conclusions		299
		Appendix A: Companies Involved in the Research		309
		Appendix B: The Origins of Process Innovation		311
		Index		327

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