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With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.
| ISBN | 0006530699 | | DEWEY edition | DC21 | | ISBN13 | 9780006530695
(What's this?) | | Pages | 160 | | Publisher | HarperCollins Publishers | | Weight (grammes) | 108 | | Imprint | Harper | | Published in | London | | Format | Paperback | | Series title | The One Minute Manager | | Publication date | 15 Jun 1998 | | Height (mm) | 197 | | Reissue date | 04 May 2004 | | Width (mm) | 130 | | DEWEY | 658.812 | | Academic level | Undergraduate, Postgraduate, Professional / Scholarly |
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