Strategic Operations Management

'Strategic Operations Management' examines the latest thinking in this fast-moving area. Businesses constantly face ongoing and increased amounts of competition. Coping with this competition demands that strategies must be already in place which can deal with key questions such as: * what business is the firm really in? * what does the firm do best, and why, where, and how can it outsource some of its activities? * how can opportunities become quickly exploited and how can the firm's capabilities help to ward off external threats from new and existing players? This text believes that successful operations management depends on having strategies in place which combine both manufacturing and service areas into an overall customer offering. This means that strategic relations must be established with other players - operations management is no longer a firm-specific matter. 'Strategic Operations Management' combines four themes; strategy, services, innovation and management of relationships both in the supply chain and with other players. This is done by dividing chapters into a past/present/future scenario approach which illustrates how these strategies affect business.

ISBN 0750642572   Pages 296 ISBN13 9780750642576 (What's this?)   Volumes 1 Publisher Taylor & Francis Ltd   Weight (grammes) 570 Imprint Butterworth-Heinemann Ltd   Published in Oxford Format Paperback   Height (mm) 246 Publication date 17 Apr 2000   Width (mm) 189 Library of Congress 00710439   Spine width (mm) 16 DEWEY 658.5   Academic level Professional / Scholarly DEWEY edition DC21

		Foreword
1		Introduction to Operations Management		1
2		Strategic Operations Management		27
3		Managing the transformation process		67
4		Innovation - managing the renewal of the business		97
5		Supply management		130
6		Capacity planning and materials management		159
7		Quality		192
8		Human resources and strategic Operations Management		222
9		Development and growth		254
		Index		281

"Based on contemporary academic research, this book is shedding new light on the strategic importance of operations management for the competitiveness of both manufacturing and service organisations. Professor Ted Lindblom, School of Economics and Commercial Law, Gothenburg University, Sweden. This text, with its emphasis on innovation and the supply chain represents a significant shift away from the more traditional treatment of Operations Management. Dr David Bennett, Professor of Technology Management, Aston Business School. It is a breath of fresh air in what is the new paradigm in the teaching of operations management...this will be right on target with fulfilling a true strategic approach. Dr Joseph L. Cavinato, Distinguished Professor of Supply Chain Management and Senior Vice President, National Association of Purchasing Management, Arizona State University, USA.

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