|
|
|
<html> "Organizations are turning to external suppliers for everything from payroll processing to facilities management. The goal is better quality at lower costs, but too often the results are disappointing to dismal -- simply because many buyers lack a clear outsourcing methodology. Using the concepts in this book, managers responsible for outsourcing will learn to avoid typical pitfalls and ensure success. Readers learn how to: * determine core competencies that should be kept in-house rather than outsourced * align outsourcing with overall corporate strategy * use outsourcing to support transformation strategies such as restructuring and TQM * evaluate, compare, and select vendors * develop targeted RFPs (requests for proposals), negotiate win-win contracts, monitor how vendors perform, and evaluate financial savings * handle "recompetition" as contracts end--an especially hot topic"
| ISBN | 0814404340 | | Pages | 304 | | ISBN13 | 9780814404348
(What's this?) | | Volumes | 1 | | Publisher | Amacom | | Weight (grammes) | 638 | | Imprint | Amacom | | Published in | New York | | Format | Hardback | | Height (mm) | 235 | | Publication date | 01 Jan 1999 | | Width (mm) | 161 | | Library of Congress | 98-48605 | | Spine width (mm) | 30 | | DEWEY | 658.723 | | Academic level | General | | DEWEY edition | DC21 | |
|
| |
| | | Preface | | | | | | Acknowledgments | | | | 1 | | Overview of Strategic Outsourcing | | 1 | | 1 | | Overview | | 3 | | 2 | | Methodology | | 17 | | 2 | | Planning Initiatives | | 35 | | 3 | | Project Management and Champions | | 37 | | 4 | | Outside Advisers | | 48 | | 5 | | Setting Objectives | | 59 | | 3 | | Exploring Strategic Implications | | 71 | | 6 | | Organizational Structure | | 73 | | 7 | | Determining Core Competencies | | 87 | | 8 | | Restructuring | | 101 | | 9 | | Aligning Outsourcing With Strategy | | 115 | | 4 | | Analyzing Costs and Performance | | 127 | | 10 | | Existing and Projected Costs | | 129 | | 11 | | Performance Standards | | 143 | | 12 | | Other Financial Issues | | 156 | | 5 | | Selecting Providers | | 169 | | 13 | | Service Providers | | 171 | | 14 | | Developing the Request for Proposal | | 184 | | 15 | | Comparing and Evaluating Proposals | | 197 | | 16 | | Provider Selection | | 211 | | 6 | | Negotiating Terms | | 223 | | 17 | | Negotiations | | 225 | | 18 | | Contracts | | 237 | | 7 | | Transitioning Resources | | 251 | | 19 | | The Transition Process | | 253 | | | More... | | |
|
|
|
|
|
Enlarge
