The Emotional Organization

This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace. * Brings together an international group of cutting-edge researchers to write critically about emotion in different organizational and cultural settings * Includes research on policy, change, management and professional practice * Exposes the influence of workplace cultures, power and institutional expectations on emotion * Reveals the darker and oppressive features of emotion management in organizations * Applies recent critical organizational theory to emotion.

ISBN	1405160306	Pages	240
ISBN13	9781405160308 (What's this?)	Volumes	1
Publisher	John Wiley and Sons Ltd	Weight (grammes)	434
Imprint	Wiley-Blackwell (an imprint of John Wiley & Sons Ltd)	Published in	Chicester
Format	Paperback	Height (mm)	246
Publication date	02 Nov 2007	Width (mm)	174
Library of Congress	2007010744	Spine width (mm)	19
DEWEY	302.35	Academic level	Professional / Scholarly
DEWEY edition	DC22

1	Introducing the Emotional Organization by Stephen Fineman	1
Pt. I	Emotional Arenas
	The Hospital
2	Me, Morphine, and Humanity: Experiencing the Emotional Community on Ward 8 by Sharon C. Bolton	15
	The Prison
3	Power, Paradox, Social Support, and Prestige: A Critical Approach to Addressing Correctional Officer Burnout by Sarah J. Tracy	27
	Crisis Work
4	Rape Work: Emotional Dilemmas in Work With Victims by Patricia Yancey Martin and Douglas Schrock and Margaret Leaf and Carmen Von Rohr	44
	The Recreation Center
5	In the Gym: Peer Pressure and Emotional Management Among Co-Workers by Mary Haman and Linda L. Putnam	61
	The Job Center
6	Abuse, Violence, and Fear on the Front Line: Implications of the Rise of the Enchanting Myth of Customer Sovereignty by Marek Korczynski and Victoria Bishop	74
	The Call Center
7	Enactments of Class and Nationality in Transnational Call Centers by Khan Mirchandani	88
	Web Work
8	The Gendering of Emotions and Perceived Work Time: Chicks and Geeks at I.com by Nicole I. Kangas and Debra E. Meyerson	102
	Homeworking
9	Managing the Emotional Boundaries of Telework by Gill Musson and Katy Marsh	121
	Consultancy
10	Management Consultancy and Humor in Action and Context by Andrew Sturdy and Timothy Clark and Robin Fincham and Karen Handley	134
Pt. II	Shifting Identities
11	Becoming a Successful Corporate Character and the Role of Emotional Management by Caroline Hatcher	153
	More...

"...refreshingly empirical, enriching already well established emotional Arenas...as well as adding new vistas to the emotion work literature." (British Journal of Sociology 2009)

Be the first to write a customer review

Passions and Power

Buying options