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| ISBN | 9027223084 | | DEWEY edition | DC22 | | ISBN13 | 9789027223081
(What's this?) | | Pages | 339 | | Publisher | John Benjamins Publishing Co | | Volumes | 001 | | Imprint | John Benjamins Publishing Co | | Published in | Amsterdam | | Format | Hardback | | Series ISSN | 1388-037 | | Publication date | 01 Feb 2009 | | Series title | Studies in Corpus Linguistics | | Library of Congress | P101 | | Academic level | Professional / Scholarly | | DEWEY | 303.4825991 | |
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| | | List of tables | | | | | | List of figures | | | | Ch. 1 | | Introduction | | 1 | | Ch. 2 | | Outsourced call centers in the Phillipines | | 15 | | Ch. 3 | | Corpora and description of speaker groups in the Call Center corpus | | 39 | | Ch. 4 | | Multi-dimensional analysis | | 75 | | Ch. 5 | | Lexico/syntactic features | | 105 | | Ch. 6 | | Grammatical expression of stance | | 145 | | Ch. 7 | | Politeness and respect markers | | 169 | | Ch. 8 | | Inserts | | 191 | | Ch. 9 | | Dysfluencies | | 227 | | Ch. 10 | | Communication breakdown: Caller clarifications | | 255 | | Ch. 11 | | Synthesis and directions for future research | | 273 | | | | Appendix | | 299 | | | | References | | 307 | | | | Index | | 317 |
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