The Public Sector Value Model

A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery. Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

ISBN	0471959456	Pages	208
ISBN13	9780471959458 (What's this?)	Volumes	1
Publisher	John Wiley & Sons Inc	Weight (grammes)	388
Imprint	John Wiley & Sons Inc	Published in	New York
Format	Hardback	Height (mm)	232
Publication date	15 Sep 2006	Width (mm)	160
Library of Congress	2006011222	Spine width (mm)	20
DEWEY	352.3	Academic level	Professional / Scholarly
DEWEY edition	DC22

Ch. 1	The public sector squeeze	1
Ch. 2	Zeroing in on outcomes	19
Ch. 3	Why is it so hard to measure public value?	43
Ch. 4	Defining value	61
Ch. 5	Measuring and analyzing public service value	83
Ch. 6	Driving results	111
Ch. 7	The key to unlocking public value	133
App	Public service value methodology	143

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A New Model for Achieving High Performance in the Public Service Organizations

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