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This book focuses in on the dominant role of SMEs (small and medium-sized enterprises) in the tourism and hospitality industry. It explores their impact on consumer perceptions of a destination, drawing on examples of small hotels, guesthouses, cafes and restaurants. It also highlights the challenges faced by SMEs to promote destination business growth - with discussion of competitiveness, quality and standards. With its entity-relationship model of a destination, this edited collection of international papers fully explores the dynamics SMEs. Case studies from around the world also puts SMEs research into a global context.
| ISBN | 0851990118 | | Pages | 400 | | ISBN13 | 9780851990118
(What's this?) | | Volumes | 1 | | Publisher | CABI Publishing | | Weight (grammes) | 1016 | | Imprint | CABI Publishing | | Published in | Wallingford | | Format | Hardback | | Height (mm) | 251 | | Publication date | 01 Jun 2005 | | Width (mm) | 178 | | Library of Congress | 2004018806 | | Spine width (mm) | 31 | | DEWEY | 338.4791 | | Academic level | Professional / Scholarly | | DEWEY edition | DC22 | |
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| 1 | | Tourism SMEs, service quality and destination competitiveness by E. Jones and C. Haven-Tang | | 1 | | 2 | | Integrated tourism in Europe's rural destinations : competition or cooperation? by T. Oliver and T. Jenkins | | 25 | | 3 | | The peripherality, tourism and competitiveness mix : contradictory or confirmed? by F. Williams and M. MacLeod | | 39 | | 4 | | Policy options for the development of an indigenous tourism SME sector in Kenya by G. Manyara and E. Jones | | 59 | | 5 | | Quality issues for the family business by D. Getz and J. Carlsen and A. Morrison | | 73 | | 6 | | Capability-based growth : the case of UK tourism SMEs by M. M. Augustyn and J. Pheby | | 87 | | 7 | | Producing hospitality, consuming lifestyles : lifestyle entrepreneurship in Urban Scotland by M. Di Domenico | | 109 | | 8 | | Modelling the integration of information and communication technologies in small and medium hospitality enterprises by H. C. Murphy | | 123 | | 9 | | Business goals in the small-scale accommodation sector in New Zealand by C. M. Hall and K. Rusher | | 143 | | 10 | | The future of the tourism and hospitality workforce begins at home by C. Haven-Tang and D. Botterill | | 155 | | 11 | | HRM behaviour and economic performance : small versus large tourism enterprises by A.-M. Hjalager | | 171 | | 12 | | Insights into skill shortages and skill gaps in tourism : a study in greater Manchester by C. Lashley | | 183 | | 13 | | A typology of approaches towards training in the South-east Wales hospitality industry by S. Moore | | 197 | | 14 | | The utilization of human resources in tourism SMEs : a comparison between Mexico and Central Florida by A. Pizam and D. V. Tesone | | 213 | | 15 | | Investment support for tourism SMEs : a review of theory and practice by S. Wanhill | | 227 | | 16 | | Business confidence in Wales : the Wales tourism business monitor by H. Smith | | 255 | | 17 | | The role of a national tourism organization in developing a national tourism quality scheme : the case of Hungary by Z. Behringer and T. Mester | | 269 | | | More... | | |
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