User Involvement in Health Care

How can the needs and perspective of patients be incorporated in the design and redesign of health services? Health organizations are focusing more and more on patients - and requiring their employees to practise patient focused care. The Modernisation Initiative described in this book explores in three health service areas (kidney, stroke and sexual health services) how patients' and carers' involvement may inform and shape quality improvement work This book guides you through the issues and challenges that teams seeking to involve users in changing health services are likely to face. It offers a wealth of practical knowledge about involving users. Those undertaking similar programmes, whether in primary care or hospital based, will find ideas and examples in this book to inspire and guide them.

ISBN 140519149X   Pages 144 ISBN13 9781405191494 (What's this?)   Weight (grammes) 190 Publisher John Wiley and Sons Ltd   Published in Chicester Imprint Wiley-Blackwell (an imprint of John Wiley & Sons Ltd)   Height (mm) 217 Format Paperback   Width (mm) 163 Publication date 28 Oct 2010   Spine width (mm) 7 DEWEY 362.1   Academic level Professional / Scholarly DEWEY edition DC22

		Contributors
		Foreword
		Acknowledgements
Chapter 1		User involvement - a story of our time by Fran Woodard		1
Chapter 2		What is already known about involving users in service transformation? by Trisha Greenhalgh		10
Chapter 3		Experience-based co-design by Trisha Greenhalgh		28
Chapter 4		Patients as teachers and mentors by Trisha Greenhalgh		52
Chapter 5		Co-producing information by Trisha Greenhalgh		64
Chapter 6		Involving users in leadership and governance by David Freedman		81
Chapter 7		Inherent tensions in involving users by Charlotte Humphrey		104
Chapter 8		Where next for user involvement? by Charlotte Humphrey		116
		Index		127

Review copy sent 27/05/11: Doody Enterprises Inc.

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