Working With and Evaluating Difficult School Employees

Managing difficult employees is one of the most challenging aspects of a headteacher's job. "Working With and Evaluating Difficult School Employees" is designed to help educational leaders learn and apply specific techniques and strategies for effectively dealing with difficult school employees. Drawing on their extensive experiences in working productively with marginal, deficient, and downright difficult school employees, John F. Eller and Sheila Eller provide essential information and proven strategies to help administrators improve their leadership skills and competencies in dealing with employees who may have negative attitudes, display a lack of awareness about their behaviour, blame others for problems, or are marginal performers. This resource opens each chapter with an overview of the content, offers a summary with questions for reflection, and presents easy-to-understand concepts, actual stories and vignettes, and abundant templates, bullet points, and key points throughout. A ready reference that allows readers to go to the specific section that meets their immediate needs, the book outlines: the nature of difficult employees; skills and tools for confronting the behaviours of difficult employees and achieving successful results; self-protection techniques for handling emotionally-draining encounters while staying on track with an improvement agenda; and, specific strategies for working with teachers, paraprofessionals and teaching assistants, administrative assistants and office staff, and custodians.

ISBN 1412958687   Pages 136 ISBN13 9781412958684 (What's this?)   Weight (grammes) 295 Publisher SAGE Publications Inc   Published in Thousand Oaks Imprint Corwin Press Inc   Height (mm) 254 Format Paperback   Width (mm) 178 Publication date 19 Jan 2010   Spine width (mm) 13 DEWEY 371.201   Academic level Professional / Scholarly DEWEY edition DC22

1		The nature of difficult/marginal employees : why don't these people listen to reason and improve?		1
2		What skills and tools do I need in order to take on this situation		12
3		Strategies for confronting marginal and deficient behaviors		27
4		Protecting yourself while dealing with difficult employees		39
5		Strategies for working with difficult/marginal teachers		54
6		Strategies for working with difficult/marginal administrative assistants and office staff		76
7		Strategies for working with difficult/marginal paraprofessionals and teaching assistants		90
8		Strategies for working with difficult/marginal custodians		100
		References		114
		Index		115

"The Ellers have done an excellent job identifying supervision problems that plague administrators on a daily basis. They provide clear and detailed strategies to address personnel problems covering virtually every employment group. I strongly recommend this book as a quick reference for all school administrators as they deal with difficult employees." -- Dan Hoverman, Superintendent 20090923

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