Working with Difficult People

This helpful guide defines nine fundamental types of difficult people and gives readers a complete system for opening lines of communication, resolving differences, and avoiding office headaches. This revised edition includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, this is an indispensable guide for dealing with the most difficult people in the workplace.

ISBN	0814401686	Volumes	1
ISBN13	9780814401682 (What's this?)	Weight (grammes)	223
Publisher	Amacom	Published in	New York
Imprint	Amacom	Series title	Worksmart
Format	Paperback	Previous ISBN	9780814478387
Publication date	01 Sep 2008	Height (mm)	231
Library of Congress	2008016650	Width (mm)	152
DEWEY	650.13	Spine width (mm)	11
DEWEY edition	DC22	Academic level	Professional / Scholarly
Pages	128	Interest age	18

	Introduction	1
Chapter 1	How Difficult Are You?	5
Chapter 2	Stop, Look, and Listen	8
Chapter 3	Maximizing Your Power	13
Chapter 4	It's Not (Always) Personal-It's (Often) Business	18
Chapter 5	Planning Your Strategy	23
Chapter 6	Working with Difficult Superiors	27
Chapter 7	Working with Difficult Subordinates	30
Chapter 8	Corporate Culture and Difficult People	34
Chapter 9	Mean and Angry	38
Chapter 10	Suspicious	48
Chapter 11	Pessimistic	56
Chapter 12	Cynical	65
Chapter 13	Shy and Quiet	72
Chapter 14	Narcissistic	79
Chapter 15	Extremely Competitive	86
Chapter 16	Overcontrolling	95
Chapter 17	Overly Flattering	105
Chapter 18	Lessons: Handling All Kinds of Difficult People	114
	Index	117

."..handy tool to help managers deal with these difficult employees...quick read and is easy to follow...a useful guide for novice managers...and...to a seasoned manager." -- Aorn Journal

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