Probing Experience

This book adheres to the vision that in the future compelling user experiences will be key differentiating benefits of products and services. Evaluating the user experience plays a central role, not only during the design process, but also during regular usage: for instance a video recorder that recommends TV programs that fit your current mood, a product that measures your current level of relaxation and produces advice on how to balance your life, or a module that alerts a factory operator when he is getting drowsy. Such systems are required to assess and interpret user experiences (almost) in real-time, and that is exactly what this book is about. How to achieve this? What are potential applications of psychophysiological measurements? Are real-time assessments based on monitoring of user behavior possible? If so, which elements are critical? Are behavioral aspects important? Which technology can be used? How important are intra-individual differences? What can we learn from products already on the market? The book gathers a group of invited authors from different backgrounds, such as technology, academy and business. This is a mosaic of their work, and that of Philips Research, in the assessment of user experience, covering the full range from academic research to commercial propositions.

Foreword; Fred Boekhorst.Introduction: Probing Experience; Joyce H.D.M. Westerink, Martin Ouwerkerk, Therese Overbeek, Frank Pasveer, Boris de Ruyter.Experience in Products; Joyce H.D.M. Westerink.Part I: Probing in order to Quantify1. How was the experience for you just now? Inquiring about people's affective product judgements; Jettie Hoonhout.2. Atmosphere metrics: development of a tool to quantify experienced atmosphere; Ingrid Vogels.3. In Search of the X-factor to develop experience measurement tools; Ingrid Mulder & Harry van Vliet.4. Probing Experiences: logs, traces, self-report and a sense of wonder; Erik Geelhoed, Josephine Reid, Richard Hull & Sharon Baurley.5. Objective emotional assessment of industrial products; Wolfram Boucsein & Florian Schaefer.6. Measuring experiences in gaming and TV applications: investigating the added value of a multi-view auto-stereoscopic 3D display; Rosemarie J.E. Rajae-Joordens.7. Sensing affective experience; Jennifer A. Healy.8. Brain, skin and cosmetics: sensory aspects objectivated by functional magnetic resonance imaging; Bernard Querleux.9. The assessment of stress; Ad J.J.M. Vingerhoets.10. Discovery of T-templates and their real-time interpretation using THEME; Magnus S. Magnusson.Part II: Probing in order to Feed Back11. Where will the user "drive" future technology? Antonio Maria Calvosa & Amedeo Visconti.12. A wearable EMG monitoring system for emotions assessment; C. Vera-Munoz, L. Pastor-Sanz, G. Fico, M.T. Arredondo, F. Benuzzi & A. Blanco.13. Computing emotion awareness through galvanic skin response and facial electromyography; Joyce H.D.M. Westerink, Egon L. van den broek, Marleen H. Schut, Jan van Herk & Kees Tuinenbreijer.14. Unobtrusive sensing of psychophysiological parameters: some examples of non-invasive sensing technologies; Martin Ouwerkerk, Frank Pasveer & Geert Langereis.15. It's Heart rythm not rate that counts: HeartMath studies and Freeze-Framer; Deborah Rozman, Rollin McCraty, & Dana Tomasino.16. Transformative experience on the home computer: lessons from the Wild Divine project; Kurt R. Smith.17. The emotional computer adaptive to human emotion; Mincheol Whang.18. Towards a Companion: using physiological measures for task adaptation; Ben Mulder, Dick de Waard, Piet Hoogeboom, Lennart Quispel & Arjan Stuiver.19. The Usability of Cardiovascular and Electrodermal Measures for Adaptive Automation; Florian Schaefer, Andrea Haarmann & Wolfram Boucsein.Index

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