Paperback (08 Jun 1999)
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Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.
| ISBN: | 9780566081934 |
| Publisher: | Gower |
| Imprint: | Gower |
| Pub date: | 08 Jun 1999 |
| DEWEY: | 658.812 |
| DEWEY edition: | 21 |
| Number of pages: | 136 |
| Weight: | 313g |
| Height: | 172mm |
| Width: | 242mm |
| Spine width: | 11mm |
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Paperback
Published 18 Jun 2020
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