Publisher's Synopsis
Workplace violence is ever on the increase. Headlines report yet another disgruntled customer or employee (or ex-employee) returning to wreak havoc. From fast-food restaurants to post offices to schools to business offices, the list goes on and on. Radical politics, too, has claimed victims in atrocities that are well known. In this pioneering book, the nature of such violence is discussed. The 5 types of worksite assailants are viewed, including case studies to demonstrate the impact on the employee-victim. The reader is actually taken inside the mind of the assailant to alert employers and employees about potential problems. Business, society, we are not helpless. We can prevent.
