2nd Edition
(01 Jan 2000)
Not available for sale
Includes delivery to the United States
Out of stock
Advanced economies of the world are dominated by services, even manufacturing companies recognize that service provides sustainable competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a service that the customer will value.
| ISBN: | 9780072312218 |
| Publisher: | Irwin/McGraw-Hill |
| Imprint: | Irwin/McGraw-Hill |
| Pub date: | 01 Jan 2000 |
| Edition: | 2nd Edition |
| DEWEY: | 658.8 |
| DEWEY edition: | 21 |
| Language: | English |
| Number of pages: | 620 |
| Weight: | 1320g |
| Height: | 230mm |
| Width: | 211mm |
| Spine width: | 29mm |
$6.57off
Paperback
Published 29 Mar 2022
Save $6.57
$1.67off
Hardback
Published 21 Dec 2021
Save $1.67
