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The Handbook of Professional Se...
Paperback
Published 31 Jul 1984 -
The Handbook of Professional Se...
Hardback
Published 30 Nov 1984 -
The Customer Connection
Paperback
Published 31 Dec 1988 -
Managing Quality Customer Service
Paperback
Published 01 Jun 1989 -
Customer Satisfaction Through T...
Paperback
Published 05 Dec 1990 -
Customer Service Renaissance
Hardback
Published 31 Dec 1990 -
Direct Mail Magic
Paperback
Published 01 Feb 1991 -
Customer Satisfaction
Paperback
Published 28 Oct 1991 -
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Great Customer Service on the T...
Paperback
Published 26 Nov 1992Save $2.23
RRP $12.77- $10.54
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Customer for Life
Paperback
Published 01 Jan 1993 -
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Twenty Ways to Improve Customer...
Paperback
Published 23 Mar 1994 -
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I Was Your Customer
Paperback
Published 29 Sep 1994 -
Raising the Standard
Paperback
Published 31 Oct 1994 -
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Fabled Service
Paperback
Published 31 Jul 1995 -
Outstanding Customer Service. U...
Paperback
Published 13 Nov 1995 -
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Creating Customers for Life
Paperback
Published 31 Dec 1995 -
Delivering Customer Value
Paperback
Published 31 Dec 1995 -
Shared Expectations
Paperback
Published 31 Dec 1995 -
Building Bridges to Customers
Hardback
Published 31 Dec 1995 -
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Excellent Customer Service. Lev...
Paperback
Published 20 May 1996 -
Excellent Customer Service. Lev...
Paperback
Published 20 May 1996 -
Excellent Customer Service. Lev...
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Published 20 May 1996 -
Excellent Customer Service
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Published 31 May 1996 -
Excellent Customer Service. Lev...
Paperback
Published 17 Jun 1996 -
Customer Service - NVQ Level 2....
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Published 26 Jun 1996 -
Customer Service - NVQ Level 3....
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Published 26 Jun 1996 -
Customer Service - NVQ Level 3....
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Published 26 Jun 1996 -
Customer Service - NVQ Level 2....
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Published 26 Jun 1996 -
Call Centre Management
Paperback
Published 07 Oct 1996 -
NVQ Level 3 Sales Supervision. ...
Paperback
Published 31 Oct 1996 -
Customer Service - NVQ Level 2....
Paperback
Published 04 Nov 1996 -
First Class Customer Service
Paperback
Published 30 Nov 1996 -
Gower Handbook of Customer Serv...
Hardback
Published 02 Jan 1997 -
How to Really Deliver Superior ...
Paperback
Published 28 Feb 1997 -
NVQ Retailing Level 3. Workpack...
Paperback
Published 07 Mar 1997 -
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Customer-Driven Marketing
Hardback
Published 01 May 1997 -
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The Reference Interview As a Cr...
Hardback
Published 15 May 1997Save $11.94
RRP $61.34- $49.40
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Delivering Customer Service
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Published 01 Jun 1997 -
Customer Services
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Published 30 Jun 1997 -
Service, Service, Service
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Published 01 Oct 1997 -
Making Customer Strategy Work
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Published 30 Oct 1997 -
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Customer Service N/SVQ Organise...
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Published 31 Dec 1997 -
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Best Practices for Customer Ser...
Spiral / Comb ...
Published 30 Jan 1998Save $16.01
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The Human Face of Call Centre M...
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Published 31 Jan 1998 -
Customer Service for the New Mi...
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Published 05 Mar 1998 -
One Stop Customer Care
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Published 01 Jun 1998 -
Customer Service Nightmares
Paperback
Published 31 Jul 1998 -
Customer Focus
Paperback
Published 15 Sep 1998 -
Being Successful in Customer Care
Paperback
Published 01 Oct 1998 -
Build a Continuing Relationship
Paperback
Published 15 Oct 1998